Caryl Haxworth ~ Charms Of Light


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Policies & Terms

Terms and Conditions
Bookings and Cancellations
Returns & Refunds
Repairs & Guarantees
Purchasing Policy
Offers & Promotions
Privacy
Disclaimer

 

Use of this website and the purchase of it's products and/or services, constitutes your agreement with all policies and terms contained herein.

All payments made to Caryl Haxworth ~ Charms Of Light, for intuitive and healing services and/or healing products will be shown as 'Caryl Haxworth / Charms Of Light' on your payment details.

 

Terms and Conditions

Caryl Haxworth ~ Charms Of Light owns the copyright to all of the material and content used on this website, including photographs and designs.

You may not copy, reproduce, distribute, republish, download, display, post or transmit any part of this website without written consent from Caryl Haxworth.

Everything discussed in an intuitive/spiritual session remains completely confidential by both parties. Any information that you are given is not to be repeated or replicated as your own.

Full payment must be received in advance of appointments and within 5 days of custom orders being placed. Cheque payments will have to be cleared 7 days before appointments are attended and custom orders are created.

Prices are subject to change at any time without notice. If you have bookmarked a webpage for later use, please refresh the page before placing your order to ensure payment of the current price and that the item is still available.  In the case of orders being placed from out-of-date pages, Caryl Haxworth ~ Charms of Light reserves the right to invoice or refund the customer for the difference, less admin fees.

Any discount codes, when provided, must be used in conjunction with sales and offers as advertised. Caryl Haxworth ~ Charms of Light reserves the right to disallow any discount if the correct code is not used.

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Bookings and Cancellations

Services
For services purchased via the Charms Of Light website, available appointment dates and times will be sent by email. Once an appointment has been agreed, confirmation/payment must be received within 7 days prior to the appointment being held, or at receipt of invoice - whichever is sooner. Please contact Caryl as soon as possible if you are unable to attend your appointment. Refunds for cancelled appointments with less than 24 hours notice are at the discretion of Caryl Haxworth, less a 7% administration charge.

For services scheduled via the Online Booking Service, you will receive a confirmation email once your appointment is booked. Any payment due must be paid within 7 days prior to the appointment being held, or at receipt of invoice - whichever is sooner. Please reschedule your appointment, or contact Caryl, as soon as possible if you are unable to keep to your appointment. Refunds for cancelled appointments with less than 24 hours notice are at the discretion of Caryl Haxworth, less a 7% administration charge.

In the case of an in-person healing session, if you are too ill to attend, then a distant healing session will be offered instead.

In the case of a service being purchased and an appointment not confirmed, there will be 3 attempts made to contact you to schedule your session(s). After this time, if there is no reply, your order will be cancelled and your payment refunded, less a 7% administration charge.

Classes
Once a class is booked, if you wish to cancel for any reason, other than a genuine emergency, please provide Caryl with as much notice as possible. Refunds for cancelled appointments with less than 24 hours notice are at the discretion of Caryl Haxworth, less a 7% administration charge.

Rescheduling of a class will be at the tutor’s discretion.

Products
I fully understand that sometimes you may change your mind about purchasing something after you have placed and paid for your order. In these cases, if the item has not already been shipped, I am happy to refund your order, however a 7% administration fee will be charged.

This excludes commissions / custom orders made to your specifications, and services where manuals have already been sent.

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Returns & Refunds

Caryl Haxworth tries to ensure that the quality of all her jewellery is of the highest standard.  She takes great pride in personally handcrafting her designs into beautiful pieces that will not only look good when worn, but also help you to feel good at the same time.  As with all semi precious gemstones, there will be slight variations in all the beads used.  When choosing your jewellery, please take note of the measurements given with the description of each piece.  If you require a different size, please contact Caryl with your request, before placing your order.  There will be an additional charge for alterations on all wrongly sized purchases.

Caryl wishes you to always be absolutely delighted with any purchase made through Charms Of Light.  If for some reason, you are not 100% happy with your items, you may return the jewellery within 7 days of receipt.  The items must be returned in an unused condition, in its original packaging which must also be undamaged or unmarked. *Please contact Caryl with an explanation of why you would like to return an item as soon as possible and BEFORE RETURNING. You will be offered an exchange, or refund (less a 7% administration fee and the cost of original P&P), within this time frame.

This excludes commissions / custom orders made to your specifications.  Please note that pierced earrings also cannot be returned, for hygiene reasons, unless they are faulty.

UK returns must be sent by next day Special Delivery service and insured for their full cost.  Overseas returns must be sent by International Signed For service and insured for their full cost. Caryl Haxworth ~ Charms Of Light takes no responsibility for goods damaged or lost in transit.

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Repairs & Guarantees

All items are quality guaranteed for a period of 3 months from date of purchase.  Caryl believes that this is a reasonable amount of time of regular wear to discover any faults in the workmanship.  If repairs are required within this time they will be made without any added cost, except in the case of design changes.  This guarantee specifically excludes faults caused by accident, neglect or misuse (see below for 'Everyday Use and Care of Gemstone Jewellery').  After this period a fee for repairs or alterations will be charged to cover materials, time and return postage.

Everyday Use and Care of Gemstone Jewellery
Most gemstone jewellery is fairly durable, but some care does need to be taken.

  • Remove jewellery before doing any housework - household cleaners are corrosive and may permanently damage your gems;
  • Remove jewellery before swimming or showering - chlorine, some soaps and just immersing in water, may cause damage to your gemstones or their settings;
  • Remove jewellery before sleeping - tossing and turning in your sleep puts excess strain on your jewellery, causing it to become loose or even break;
  • Only put on your jewellery after perfume and/or hair care products have dried - these may cause breakdown of the stones;
  • Store in a dark place, out of direct sunlight, in a pouch or ziplock bag - sunlight may cause fading of stones and the humidity in the air can cause tarnishing to silver.

General Cleaning
Silver can tarnish quite easily, leaving it looking black and dirty.  To ensure that your silver is kept shiny it can be polished gently with a jewellery cloth, or you can use a standard silver polish.

Copper is likely to develop a distinctive patina. Patina is not a "defect", it is a natural by-product. If you do not like the patina effect, you can clean copper goods using standard copper polish.

TAKE CARE using polishes and tarnish removers around your gemstones, as these can cause your gemstones to become dull and fade.

A soft cloth can be used to wipe over all your gemstones.  As some gemstones are more sensitive to getting wet than others, it is always better to keep them dry as much as possible.

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Purchasing Policy

Commissions/Custom/Bespoke Orders
Price quotes on commissions remain valid for 5 days from the quote being given.  Full payment is required within this time.

All Jewellery & Gift Orders
As noted in Purchasing & Shipping Information, Caryl Haxworth ~ Charms Of Light will not be held liable for any loss or damage to your goods in the post, so please choose your shipping options carefully.

* I recommend you choose the option that includes insurance, as Royal Mail will not compensate gemstone jewellery or gemstone gift items that are lost or damaged in the mail, without full insurance coverage. 

In the case of any fully insured package being damaged or lost in the post, Caryl Haxworth will make a claim of compensation from Royal Mail on your behalf.  Once the loss or damage has been confirmed by Royal Mail, and not before this time, a reimbursement of your costs will be made.  I appreciate your understanding.  Non-insured items will not be replaced or refunded.

In the case that your package is unclaimed and returned to Caryl Haxworth ~ Charms Of Light, three attempts to contact you will be made. If there is no response to these contacts, your items will be auctioned and any monies raised will be given to charity. Reposting your returned package will cost the original shipping plus a 10% administration fee.

Some countries have postal restrictions on semi-precious gemstones and/or jewellery. Your shopping basket will show a message if your chosen destination is one of these countries. If you choose to go ahead with the purchase of the item(s) that are restricted, you take full responsibility for any loss if the items do not reach their destination.

Payments made via PayPal
Please be advised that when choosing PayPal Express to pay for your order, the correct shipping location must first be chosen.  If it is incorrect, you will be charged the difference (plus a 7% administration fee) for the correct shipping costs.

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Offers & Promotions

From time to time I offer special discounts and promotions for healing products and services purchased from this website.

Any discount codes, when provided, must be used in conjunction with sales and offers as advertised. Caryl Haxworth ~ Charms of Light reserves the right to disallow any discount if the correct code is not used.

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Privacy Policy

Your privacy is very important to me.  I do not store financial details of my customers.  Other personal details, such as name, address, phone, email are only used for the sole purpose of processing your order or enquiry.  Any information sent to me is kept strictly confidential and will never be shared with any third party.

If you are a newsletter subscriber, your name and email are only used for the sole purpose of sending the newsletter.  You can choose to unsubscribe at any time.

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Disclaimer

It is important to remember that healing is not the same as curing.  Healing is helping the body, or mind, to become stronger and consequently better.  Always see your doctor if you have nagging health problems or serious injuries—healing with gemstones, Reiki and Distant Healing complements, but is not meant as a substitute for medical, or psychological, diagnosis and treatment when needed.

Advice given by Caryl Haxworth and through Charms Of Light is spiritual in nature and based on an intuitive reading of energy fields.  This advice should be used for informational purposes only.  Caryl Haxworth is not a licensed medical practitioner, does not diagnose conditions, does not perform medical treatment, does not prescribe substances, and does not interfere with the treatment of a client by a licensed medical professional. 

Clients bear the responsibility for any decisions they take based on the information provided by Caryl Haxworth and through the Charms Of Light website.  Caryl Haxworth ~ Charms Of Light shall not be liable to anyone for any loss or injury resulting from the direct or indirect use of such information, and shall not be liable for any decision made or action taken by me or others in reliance upon such information.  Caryl Haxworth obtains information from various sources which she believes to be reasonably reliable.  However, she makes no claims, representations, or warranties as to the information's completeness, accuracy, currency, or reliability.

While I try to ensure this website is as accurate as possible, Caryl Haxworth ~ Charms Of Light cannot accept responsibility for any inaccuracies or errors out of its control.  Although I try to depict colours correctly I cannot take responsibility for differences that occur due to differences in computer / laptop screens.  All measurements given are intended as an approximate indication for the size of the product.

Caryl Haxworth ~ Charms Of Light will not be held liable for any loss or damage to your goods in the post, so please choose your shipping options carefully.

Due to the intangible nature of spiritual services I am obliged, by law, to state all intuitive services including, but not limited to, readings and consultations, are for entertainment purposes only. They are not to be used as a substitute in any shape or form for professional medical, financial or legal advice.  Readings are not suitable for persons under the age of 18.

 

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