Purchasing & Shipping Information
Please note: Between July 20 - August 20, 2010, I will be taking some time off to spend with my children during their summer holidays. Your orders can still be placed through the website, however packages will not be shipped during this time. Readings, attunements, coaching and Reiki treatments will all be scheduled after August 20.
Thank you for understanding,
Caryl ♥
PURCHASING
To make a purchase at Charms Of Light, simply click on the "Add to basket" or "Purchase" buttons to add your choices to the shopping basket. You can view your shopping basket at any time. When you have completed your shopping, click on the "Checkout" button. You can then choose your payment and shipping options. Payment is accepted by credit card, cheque (UK customers & GBP £ only) or postal order (GBP £ only).
To purchase a Charms Of Light Gift Certificate, go to "Gift Certificates". Fill in the amount you would like to spend and the name of the recipient. Then use the "Add to Basket" button to add the certificate to your shopping basket. You will then be able to pay for all your items together.
Contact me for your Custom order requirements. A small non-refundable deposit may be required on some Custom Orders.
PAYMENT
All payments are accepted in GBP £ only.
All Customers: There are two options to choose from when making your payment.
- You can make your payment by credit or debit card. I use an SSL Certificate which enables encryption of sensitive information during online transactions. You can be confident that all information given is safe and secure.
- You can make your payment through PayPal Express. For PayPal account holders, this is a fast and secure way to make your payment by either credit card or directly from your PayPal account.
UK Customers: If you live in the UK, you can also choose to pay by cheque or postal order in GBP £ only (details will be sent on completion of your order). Please note that cheques will need to be cleared before dispatch of your order - usually around 3-4 days.
Overseas Customers: The current exchange rate will be calculated at the time of your purchase and shown with your payment details. You can also use the available International Money Converter.
Royal Mail UK raised it's prices on 6th April 2010. The charges below reflect the new rates.
Charms Of Light uses Royal Mail for all shipping requirements. Shipping and handling (P&P) charges include a gift box or bag for each item. A description of the healing properties of each gemstone is also included. All purchases are posted in a padded envelope for extra protection. I endeavour to post all healing jewellery and healing gift items within 24-48 hours of receiving confirmed payment, with the exception of custom orders, which may take longer.
* I recommend you choose the option that includes insurance, as Royal Mail will not compensate gemstone jewellery or gemstone gift items that are lost or damaged in the mail, without full insurance coverage.
Please Note: Charms Of Light will not be held liable for any loss or damage to your goods in the post, so please choose your shipping options carefully.
UK orders: There are three choices of postage within the UK.
- Special Delivery: This is charged at a flat rate of £5.50 GBP (no matter how many items you order) for each separate delivery address. A signature is required on receipt. A Royal Mail tracking number is provided with this option which includes insurance and is recommended for all orders. Your order is guaranteed (by Royal Mail) to arrive by 1pm the following working day (not Saturday or Sunday) after posting.
- Recorded Delivery: This is charged at a flat rate of £2.50 GBP (no matter how many items you order) for each separate delivery address. A signature is required on receipt. A Royal Mail tracking number is provided with this option, however it does not include insurance*. Please allow 1-5 working days for delivery from date of confirmed purchase.
- 1st Class Standard Delivery: This is charged at a flat rate of £1.75 GBP for each separate delivery address. This option does not include insurance*, cannot be tracked and does not require a signature. Please allow 1-5 working days for delivery from date of confirmed purchase.
European orders: There are two choices of postage for European destinations.
- Europe Recorded Delivery: This is the recommended shipping option and is automatically charged at a rate dependent on the value of the order. For items up to £41 GBP, shipping is £6.50 GBP for each separate delivery address. For items valued over £41 GBP, shipping is £9.00 GBP for each separate delivery address. A Royal Mail tracking number is provided with this option and insurance is included. Your package will be sent by "Airmail Recorded Delivery" and a signature is required on receipt. Please allow 4-7 working days for delivery from date of confirmed purchase.
- Europe Standard Airmail: This is charged at a flat rate of £2.25 GBP for each separate delivery address. This option does not include insurance*, cannot be tracked and does not require a signature. Please allow 4-7 working days for delivery from date of confirmed purchase.
Rest of the World orders: There are two choices of postage for Rest of the World destinations.
- World Recorded Delivery: This is the recommended shipping option and is automatically charged at a rate dependent on the value of the order. For items up to £41 GBP, shipping is £8.00 GBP for each separate delivery address. For items valued over £41 GBP, shipping is £10.50 GBP for each separate delivery address. A Royal Mail tracking number is provided with this option and insurance is included. Your package will be sent by "Airmail Recorded Delivery" and a signature is required on receipt. Please allow 5-10 working days for delivery from date of confirmed purchase.
- World Standard Airmail: This is charged at a flat rate of £3.75 GBP for each separate delivery address. This option does not include insurance*, cannot be tracked and does not require a signature. Please allow 5-10 working days for delivery from date of confirmed purchase.